So I just got a blk mltcam and original mltcam versions of this hat for Christmas from my wife and sister. Supper stoked when I saw them.
Only problem was the mltcam one, the center stitch line as well as the loop panel had been placed slightly off center In Different directions. I tried bending the bill different ways, placing a state flag patch on it slightly off either direction. No joy.
So I reached out to the CS department around the night of the 25th. Next morning had a response. They asked for pictures, and within minutes of me sending those pictures, I had a txt and email with a gift card for the price of a hat plus enough for shipping and a bit left over. I was stunned. The response I got from Christina Mclaughlin the CS supervisor was “don’t need to send us the hat back, either keep it, give it to a homeless vet or donate it to a local VA.” Its now the 31st and I got the hat in the mail today. New one is nice, pattern is different from the last which I like. Same color. But haha again the loop field is slightly off. Nothing a good bill bend and patch adjusting can’t fix. And you know what I’m not even upset. Her response both speed wise and what I can do with the old hat. Enough for me to leave this review and come back for more gear. Keep it up. And maybe limit the spiked egg nog on the stitching floor a little bit next year.