Shipping & Returns

FAQ's

Production Status And Shipping Times Expand

Q: I placed my order and my card was charged. When will my order ship?

A: We create all of our products to order, just for you, in our warehouse in Savannah, Georgia. Orders typically take about 3-7 business days to produce, UNLESS it is aLimited Time Design. If you ordered a Limited Time Design, you can find the ship date on the website under that Limited Time Design's description.

Q: How will I know when my order has shipped?

A: As soon as your order ships, we will send you a shipping confirmation email with your tracking number.

Q: How long will it take for my order to arrive once it has shipped?

A: Depending on the postal carrier you select, and your proximity to our Savannah, Georgia warehouse, shipping typically takes 3-5 business days. If the address is international or an APO/FPO, it will take longer depending on your location.

Q: What does “Awaiting Fulfillment” mean?

A: “Awaiting Fulfillment” means that we have received your order and it will promptly be put into our line of production. As soon as it is put into production, the status will change to “Awaiting Shipment.”

Q: What does “Awaiting Shipment” mean?

A: “Awaiting Shipment” means that your order is currently in production. This process usually takes between 5-7 business days. Once your entire order has been created and double checked, it will be shipped out.

Shipping To An APO/FPO Expand

Q: Do you ship to APO/FPO addresses?

A: Absolutely! All we ask is that you ensure that the formatting for the address is 100% correct so that there are no issues when shipping your order. Here is an example of a properly formatted APO/FPO address:

NAME: John Smith
COMPANY (FPO ONLY): USS Belleau Wood
STREET 1: Unit/PSC 1234
STREET 2: Box 1234
CITY: APO/FPO
STATE: Armed Forces Pacific
COUNTRY: United States
ZIP: 96350-1200

*Please note that incorrect addresses will severely delay your order.

Shipping Internationaly Expand

Q: Do you ship your products internationally?

A: Absolutely! When you place your order and enter your shipping address, you will see a link that says "Estimate Shipping & Tax" before you checkout. Click that to get a more accurate shipping cost. You should be given a few options to choose from.

Q: Will I have to pay customs/duty fees?

A: It is up to your country's customs service to determine whether or not they will apply customs charges on incoming parcels from the United States. Customs fees are not calculated into shipping charges at the time orders are placed and are not imposed until packages reach their destination country. Unfortunately, these fees must be paid to your country's customs service in order to receive your package.

Limited Time Designs Expand

Q: I ordered a Limited Time Design and it hasn't shipped yet. Why?

A: The item you are referring to was a LIMITED TIME DESIGN. That means we put the design on the website for 2 weeks only for customers to pre-order. At the end of those two weeks, the special is no longer available for purchase. We then create all of them in bulk during a 3-7 day window and ship them out on the specified ship date. When you order a Limited Time Design, the ship date is in the description of each shirt and will be included in any email confirmations associated with your order. Once this order has shipped, you will receive an email with a tracking number that will give you a delivery date.

Q: My order contains a Limited Time Design, but the other items haven’t shipped.

A: Any order containing a Limited Time Design will NOT ship until the specified ship date that is listed in the product description. The order in its entirety will ship on that date. This means that an order placed on the first day of a Limited Time Design may not ship for up to 25 days after the date the order was placed.

Q: Can I still order a Limited Time Design after it has closed?

A: Unfortunately, once a Limited Time Design has closed, we can not take any more orders for that design. Sometimes things happen and we happen to have extra made so there is a possibility that we have one we can sell you. That decision can be made two weeks after the Limited Time Design has shipped, in order to ensure every order has already been fulfilled. After those two weeks, we would be more than happy to sell you one of the extras we have. Please contact customer service for assistance at 888-909-1664.

Q: Can I cancel my Limited Time Design?

A: You may cancel a Limited Time Design anytime before it closes. If it is past the CLOSE date and the item is already in production, we will provide a store credit for 50% of that item's cost. Refunds usually take 24-48 hours to post.

Returns/Exchanges Expand

Q: How do I go about exchanging my product?

A: We accept exchanges within six months of your order date. If it is a Limited Time Design and the product is still available for purchase, we are happy to exchange. If not, we can issue a store credit for a different design option. We only ask that these items are not worn or washed because those cannot be accepted. To make an exchange, please send back the item with the original invoice (if you still have it) and a note explaining the changes you would like us to make. Please contact us and we will send you a prepaid return label. We will email you once we receive it and put it back in production. Your exchange will be sent out within 5-7 business days.

After a year clause: Anything needing to or wanting to be exchanged after a year since purchase, we will give a partial store credit.

Q: How do I return my product?

A: Only static-line products can be returned for a refund, not Limited Time Designs. Your item cannot be worn or washed and you will need to send your item back to: Nine Line Apparel 1732 E President Street Savannah, GA 31404. We will email you once we receive it and process your refund. The money will be back in your account within 48 hours.

Q: There was an issue with my order. What should I do?

A: Contact Customer Service and we will fix the mistake right away!

  • Email: customerservice@ninelineapparel.com
  • Phone: (888) 909-1664 or (912) 388-3370
  • Our office hours are Monday-Friday from 9:00 AM-5:00 PM EST. We will respond to your message as quickly as possible.
  • Gift Certificates Expand

    Q: How do I go about purchasing a Gift Certificate for Nine Line Apparel?

    A: You can purchase a Gift Certificate anytime on our website at /giftcertificates.php We will send the gift certificate to the email address that you provide as the “Recipient”. If you would like the Gift Certificate sent to you, enter your email address, and you can print it at home. These will be emailed immediately.

    Additional Questions? Contact Us


    Shipping Information

    All of our product offerings are created here in our Savannah, GA warehouse when you place your order so that your purchase is made just for you. It takes 3-7 business days for any order to go through production before it is shipped out. That is, of course, with the exception of LIMITED TIME DESIGNS. These orders are available for purchase on the website for two weeks only. We will then close out the order and start our process of printing those items in bulk during a 3-7 day production window. These orders will begin shipping out on the ship date provided on each Limited Time Design. Please note: if you order more than one Limited Time Design, your entire order will ship out based on the latest shipping date.

    Depending on the product you order, you will be given both UPS ground and USPS priority shipping as options for shipping. We do deliver to P.O. boxes and APO addresses via USPS. UPS DOES NOT ship to P.O. boxes. We also ship internationally but please keep in mind that both the shipping rates and shipping times will vary depending on your location.

    Also be mindful that import taxes vary from country to country. Please contact the customs department for the country you are having your package delivered to (international orders) if you have any concerns regarding customs/duty taxes. It is the responsibility of the recipient to pay any VAT taxes, duty/customs taxes on good purchased outside of the country that the package is being delivered to.


    Additional Shipping Info

    UPS Ground

    This map provides the shipping times (1-6 days) for UPS ground shipping.

    USPS Priority

    This map provides the 1, 2, and 3 day shipping times for USPS Priority shipping


    Cancellation Policy

    If you wish to cancel an order, you must do so before your order has shipped. To cancel an order, please contact Customer Service at (888) 909-1664 and speak to a representative. They will be happy to process your cancellation and refund. Refunds will be credited back to the original payment method that was used at the time of purchase. It typically takes 2-3 business days for the funds to process back into your account. If there is an issue with the original payment method, such as a lost or stolen credit card, we will be happy to offer you an in-store credit for the full value of your purchase. If your order has already shipped, you must follow our Returns and Exchange policy in order to receive a refund.

    Pre-Order Cancellations:

    You may request a cancellation anytime before the pre-order has closed. If it is past the CLOSE date, and the item is already in production, we will provide a store credit for 50% of that item's cost.


    Refund/Exchange Policy

    We here at Nine Line Apparel want to make your returns and exchanges as simple as possible. No questions asked! If you need to exchange for a different size or return the item altogether, please email customerservice@ninelineapparel.comso we can send you a return label. Once that label is received, complete the return/exchange form that came with your package and send that and the item back to us! Please make sure you specify what size you need and give us your order ID number and name along with any updated shipping information.

    For defective items such as holes, tears, loose strings, or design flaws, let our customer service staff know so they can send you a replacement right away! We do ask that you provide pictures so we can track any flaws and prevent them from happening in the future.

    For pre-order and limited time specials, we can not exchange the item but would be more than happy to issue a store credit if you are not satisfied with the item. Again, let customer service know so we can send you a return label!

    Since 100% customer satisfaction is a true goal for everyone here at Nine Line Apparel, we'd be happy to fix any problem and send a replacement!

    Feel free to also send us an e-mail at customerservice@ninelineapparel.com to discuss anything with us regarding exchanges or returns.

    Mail returns or exchanges to: Nine Line Apparel 1732 East President Street Savannah, GA 31404



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