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All of our product offerings are created here in our Savannah, GA warehouse when you place your order so that your purchase is made just for you. It takes 3-7 business days for any order to go through production before it is shipped out. That is, of course, with the exception of LIMITED TIME DESIGNS. These orders are available for purchase on the website for two weeks only. We will then close out the order and start our process of printing those items in bulk during a 3-7 day production window. These orders will begin shipping out on the ship date provided on each Limited Time Design. Please note: if you order more than one Limited Time Design, your entire order will ship out based on the latest shipping date.
Depending on the product you order, you will be given both UPS ground and USPS priority shipping as options for shipping. We do deliver to P.O. boxes and APO addresses via USPS. UPS DOES NOT ship to P.O. boxes. We also ship internationally but please keep in mind that both the shipping rates and shipping times will vary depending on your location.
Also be mindful that import taxes vary from country to country. Please contact the customs department for the country you are having your package delivered to (international orders) if you have any concerns regarding customs/duty taxes. It is the responsibility of the recipient to pay any VAT taxes, duty/customs taxes on good purchased outside of the country that the package is being delivered to.
This map provides the shipping times (1-6 days) for UPS ground shipping.
This map provides the 1, 2, and 3 day shipping times for USPS Priority shipping
If you wish to cancel an order, you must do so before your order has shipped. To cancel an order, please contact Customer Service at (888) 909-1664 and speak to a representative. They will be happy to process your cancellation and refund. Refunds will be credited back to the original payment method that was used at the time of purchase. It typically takes 2-3 business days for the funds to process back into your account. If there is an issue with the original payment method, such as a lost or stolen credit card, we will be happy to offer you an in-store credit for the full value of your purchase. If your order has already shipped, you must follow our Returns and Exchange policy in order to receive a refund.
You may request a cancellation anytime before the pre-order has closed. If it is past the CLOSE date, and the item is already in production, we will provide a store credit for 50% of that item's cost.
We here at Nine Line Apparel want to make your returns and exchanges as simple as possible. No questions asked! If you need to exchange for a different size or return the item altogether, please email firstname.lastname@example.org we can send you a return label. Once that label is received, complete the return/exchange form that came with your package and send that and the item back to us! Please make sure you specify what size you need and give us your order ID number and name along with any updated shipping information.
For defective items such as holes, tears, loose strings, or design flaws, let our customer service staff know so they can send you a replacement right away! We do ask that you provide pictures so we can track any flaws and prevent them from happening in the future.
For pre-order and limited time specials, we can not exchange the item but would be more than happy to issue a store credit if you are not satisfied with the item. Again, let customer service know so we can send you a return label!
Since 100% customer satisfaction is a true goal for everyone here at Nine Line Apparel, we'd be happy to fix any problem and send a replacement!
Feel free to also send us an e-mail at email@example.com to discuss anything with us regarding exchanges or returns.
Mail returns or exchanges to: Nine Line Apparel 1732 East President Street Savannah, GA 31404
Not what you were looking for? Wrong size?
With our hassle-free returns policy, we'll take care of all your purchasing, product and shipping issues.
Contact our customer service team for assistance. They will be happy to help - no questions asked.