Help Center

If your order has not shipped yet, its status may show Awaiting Fulfillment. This means your order has been received and is waiting to enter production, be completed, or be packed for shipment.

Once your order ships, you will receive an email with tracking information.

If you need help, contact Customer Service at cs@ninelineapparel.com or 912-480-4250. Please include your order number so we can assist you faster.

Shipping timelines depend on the type of products in your order.

Ready to Ship, Quick Ship, and 24 Hour Ship items can typically ship the next business day outside of peak seasons, but only when every item in your cart is labeled that way.

Made to Order items are produced after your order is placed at our Savannah, Georgia headquarters and ship when ready.

Limited Time Designs ship after the preorder closes and production is completed.

Supply Drop items ship separately from our partners and typically ship within 1–4 business days.

Not necessarily. Carriers can take 24–48 hours to scan packages after pickup.

If your tracking has not updated after several business days, contact Customer Service at cs@ninelineapparel.com or 912-480-4250 and we will help look into it.

Because many orders move into production quickly, we cannot guarantee changes or cancellations after an order is placed.

If you need to make a change, contact us immediately at cs@ninelineapparel.com. If production has not started, we will do everything we can to help.

The fastest way to reach Customer Service is by email at cs@ninelineapparel.com.

You can also call us at 912-480-4250.

Please include your order number, the email used on the order, and a brief description of the issue so we can assist you faster.

We offer several product types:

• Limited Time Designs: Preorder designs that ship after the preorder closes and production is completed.
• Ready to Ship, Quick Ship, and 24 Hour Ship: Items that can typically ship the next business day outside peak seasons when the entire cart qualifies.
• Made to Order: Products made at our Savannah, Georgia headquarters after your order is placed.
• Supply Drop: Partner products that ship separately and may have different lead times.

Limited Time Designs are preorder items available for a limited time.

Once the preorder closes, we produce the orders in bulk at our Savannah, Georgia facility and ship them when production is complete.

Because we produce these in house, some Limited Time Designs may ship earlier than the expected ship date. We recommend planning around the advertised ship date shown on the product page.

Yes. If your cart includes a Limited Time Design, all non-Limited Time Design items in that order will typically wait to ship until the latest Limited Time Design is ready.

If you need Ready to Ship or Made to Order items sooner, we recommend placing them in a separate order.

Ready to Ship, Quick Ship, and 24 Hour Ship items can typically ship the next business day outside of peak seasons.

However, they will only ship quickly if every item in your cart is labeled Ready to Ship, Quick Ship, or 24 Hour Ship.

If your cart also contains Made to Order items or Limited Time Designs, the faster-shipping items may wait and ship with the rest of your order.

Made to Order means your item is produced after your order is placed.

Most of our Made to Order products are produced by real people at our headquarters in Savannah, Georgia. This allows us to offer a wide selection of designs while maintaining quality and reducing waste.

Supply Drop items are fulfilled separately by our trusted partners and will always ship separately from the rest of your Nine Line order.

Lead times can vary by partner, but Supply Drop items typically ship within 1–4 business days.

Awaiting Fulfillment means your order has been received and is waiting to be produced, packed, or shipped.

This is normal for Made to Order items and Limited Time Designs.

We verify shipping addresses before orders leave our facility.

If an address is incomplete, incorrect, or flagged by our verification process, your order may be temporarily held while we confirm the correct shipping information.

This helps prevent lost packages, returned shipments, and delivery issues.

If we contact you about your address, please respond as soon as possible so we can keep your order moving.

Contact Customer Service immediately at cs@ninelineapparel.com.

If your order has not shipped yet, we will do our best to update the address before it leaves our facility.

Some items may ship separately due to product type, production timing, inventory location, or partner fulfillment.

Supply Drop items always ship separately from our partners. Limited Time Designs and Made to Order products may also follow different timelines.

Please check your spam, junk, or promotions folder first.

If you still cannot find it, contact Customer Service at cs@ninelineapparel.com and include the name and email address used at checkout.

First, check around your property, mailbox, parcel locker, front desk, neighbors, and anyone else in your household.

If you still cannot locate the package, contact Customer Service at cs@ninelineapparel.com or 912-480-4250 so we can help determine the next steps.

If your package is returned to us, contact Customer Service at cs@ninelineapparel.com.

Returned packages may require address confirmation before they can be reshipped. Additional shipping charges may apply depending on the reason for the return.

Yes. During major sales, holidays, and peak seasons, production and Customer Service response times may be longer than usual.

Our team works through orders and messages as quickly as possible, but higher volume can create temporary backlogs.

We want you to be happy with your order. If something is not right, contact Customer Service at cs@ninelineapparel.com and we will help you with the next steps.

Please include your order number so we can assist you faster.

No worries. Contact Customer Service at cs@ninelineapparel.com and we will help you with an exchange if your item qualifies.

To reduce sizing issues, please review the size chart and fabric information on each product page before ordering.

We are sorry about that. Please contact Customer Service at cs@ninelineapparel.com with your order number and a photo of the item you received so we can resolve the issue as quickly as possible.

If your order arrived damaged, please contact us at cs@ninelineapparel.com with photos of the product and packaging.

We will work with you to replace or resolve the issue.

We offer two flagship t-shirt styles: Triblend T-Shirts and 100% Cotton T-Shirts.

Neither one is better for everyone. They are designed for different preferences.

Choose Triblend if you like a softer, lighter, more form-fitting shirt.

Choose Cotton if you like a heavier, roomier, more traditional t-shirt.

Best for: Customers who prefer a lightweight, very soft, modern-fitting shirt.

Pros:

• Very soft feel
• Lightweight and breathable
• More form-fitting
• Great for customers who like a modern or athletic fit

Things to consider:

• Triblends can run smaller than our cotton shirts.
• They are more form-fitting and may feel tighter.
• Lighter colors may appear slightly sheer because the fabric is lightweight.
• If you prefer a looser fit, we recommend sizing up or choosing Cotton.

Customers who love Triblends usually love them for their softness and lightweight feel. Customers who prefer thicker, traditional shirts may prefer Cotton instead.

Best for: Customers who prefer a classic, heavier, more relaxed t-shirt.

Pros:

• Heavier fabric
• Roomier fit
• Traditional t-shirt feel
• More structured than Triblend
• Less likely to appear sheer

Things to consider:

• Cotton may not feel as soft as Triblend right out of the package.
• It has a heavier feel than our Triblend shirts.

If you like your shirts to fit a little bigger or you prefer a classic t-shirt feel, Cotton is usually the better choice.

If you are ordering a Triblend and prefer a relaxed fit, we recommend sizing up.

If you are ordering a Cotton shirt, most customers find their normal size works well because Cotton has a roomier fit.

Please review the size chart on each product page for exact measurements.

For best results, machine wash cold, wash inside out, and tumble dry low.

Do not iron directly over printed graphics.

Yes. We proudly offer eligible discounts through ID.me for qualifying customers.

Verify your eligibility during checkout and the discount will apply if the order qualifies.

Promo codes may not apply to every item or promotion.

Please check the offer details, expiration date, and whether the item is already on sale. Some discounts cannot be combined.

Unless otherwise stated, only one promotional code may be used per order.

Customer Service is available during normal business hours, Monday through Friday.

We are closed on major holidays. If a major holiday falls on a weekend, we typically observe it on the nearest Friday or Monday.

During major sales, holidays, and peak seasons, our team may experience a higher volume of calls and emails. If response times are slower than usual, it does not mean we are ignoring your message. Our team is working through the backlog as quickly as possible.

Email us at cs@ninelineapparel.com or call 912-480-4250.

For the fastest service, include your order number, the email address used at checkout, and a brief description of the issue.

If your issue involves a damaged or incorrect item, please include photos.

Yes. Nine Line operates a real production facility at our headquarters in Savannah, Georgia.

We have been doing our own production since 2012. Most of our products are screen printed, embroidered, produced, packed, and shipped by our own team.

These are real humans making your products. When you order from Nine Line, we are not simply relying on someone else to produce Limited Time Designs and ship them from another location. Our in-house team handles the production and fulfillment process for most of our apparel.

Many of our products are proudly made, printed, embroidered, packaged, or shipped from our headquarters in Savannah, Georgia.

Some products may use responsibly sourced imported materials or may ship from trusted partners, such as Supply Drop items. Please review individual product details when available.

Absolutely not.

Nine Line Apparel is for anyone who supports American values, our military, first responders, and the freedoms we all share.

In the military, a Nine Line refers to the information used when requesting a medical evacuation.

It represents trust, teamwork, and helping those in need, values that continue to inspire our company today.

When worn on a uniform or moving object, the American flag is displayed with the stars facing forward to represent moving forward rather than retreating.

This follows long-standing military tradition.