Contact Us


Customer Service Hours:

Monday - Friday: 8:00am-5:00pm EST

Phone: (912) 480-4250
Email: customerservice@ninelineapparel.com

Customer service will respond within 24 business hours. Please allow that time before re-submitting an email or leaving additional voicemails. We appreciate your understanding and patience with this matter.

Savannah, GA Storefront

Hours: Mon-Sat: 9:00am-6:00pm EST

Location: 450 Fort Argyle Rd, Savannah, GA

Black Rifle Coffee Shop

Hours: Mon-Sat: 6:00am-6:00pm EST

Location: 450 Fort Argyle Rd, Savannah, GA

Frequently Asked Questions

Q: I placed my order, and my card was charged. When will my order ship?

A: We create all of our products to order, just for you, in our warehouse in Savannah, Georgia. Orders typically take about 5-7 business days to produce, UNLESS it is a Limited Time Design. If you ordered a Limited Time Design, you can find the ship date on the website under that Pre-Order’s description.

Q: How will I know when my order has shipped?

A: As soon as your order is shipped, we will send you a shipping confirmation email with your tracking number.

Q: How long will it take for my order to arrive once it has shipped?

A: Depending on the postal carrier you select, and your proximity to our Savannah, Georgia warehouse, shipping typically takes about 3-5 business days, unless the address is international or an APO/FPO.

Q: What does “Awaiting Fulfillment” mean?

A: “Awaiting Fulfillment” means that we have received your order, and it will soon be put into our line of production. As soon as it is put into production, the status will change to “Awaiting Shipment.”

Q: What does “Awaiting Shipment” mean?

A: “Awaiting Shipment” means that your order is currently in production. This process usually takes between 5-7 business days. Once you entire order has been created and double checked, it will be shipped out.

Q: Do you ship to APO/FPO addresses?

A: Absolutely! All we ask is that you ensure that the formatting for the address is 100% correct so that there are no issues when shipping your order. Here is an example of a properly formatted APO/FPO address:

NAME: John Smith
COMPANY (FPO ONLY): USS Belleau Wood
STREET 1: Unit/PSC 1234
STREET 2: Box 1234
CITY: APO/FPO
STATE: Armed Forces Pacific
COUNTRY: United States
ZIP: 96350-1200

Q: Do you ship your products internationally?

A: Absolutely, we love our international customers! When you place your order and enter your shipping address you will see a link that says "Estimate Shipping & Tax" before you checkout. Click that to get a more accurate shipping cost. You should be given a few options to choose from.

Q: Will I have to pay customs/duty fees?

A: It is up to your country's customs service to determine whether or not they will apply customs charges on incoming parcels from the United States. Customs fees are not calculated into shipping charges at the time orders are placed, and are not imposed until packages reach their destination country. Unfortunately these fees must be paid to your country's customs service in order to receive your package.

Q: I ordered a Limited Time Design, and it hasn’t shipped yet. Why?

A: The item you are referring to was a LIMITED TIME SPECIAL. What that means is we put the design on the website for 2 weeks only for customers to pre-order. At the end of those two weeks, the special is no longer available for purchase. We then create all of them in bulk during a 3-5 day window and ship them out on the specified ship date. When you order a limited time special, the ship date is in the description of each shirt and will be included in any email confirmations associated with your order. Once this order has shipped, you will receive an email with a tracking number that will give you a delivery date.

Q: My order contains a Limited Time Design but the other items haven’t shipped.

A: Any order containing a Limited Time Design item will NOT ship until the specified ship date that is listed in the product description. The order in it’s entirety will ship on that date. This means that an order placed on the first day of a Limited Time Design may not ship for up to 25 days after the date the order was placed. If you would like to split ship your order, please contact customer service at (912) 480-4250.

Q: Can I still order a Limited Time Design after it has closed?

A: Unfortunately, once a pre-order is closed, we can not take any more orders for that design. We sometimes have extra made and it is possible that we have one we can sell you. You will have to wait 2 weeks after the pre-order is shipped out to ensure that every customer who ordered received their order. After that 2 weeks, we would be more than happy to sell you one of the extras we have. Please contact customer service for assistance at (912) 480-4250.

Q: Can I cancel my Limited Time Design?

A: You may cancel a pre-order anytime before it closes. If it is past the CLOSE date and the item is already in production, we will provide a store credit for 50% of that item's cost. Refunds usually take 24-48 hours to post.

Q: How do I go about exchanging or returning my product?

A: We do accept exchanges within 30 days, as long as the design is NOT a limited time design. Also, it cannot be worn or washed. To make an exchange, please use our returns portal below. We can only refund static-line products, not Limited Time Pre-Order Specials. Your item can not be worn or washed and you will need to send your item back to: Nine Line Apparel 450 Fort Argyle Road, Savannah, GA 31419 We will email you once we receive it and process your refund. The money will be back in your account within 48 hours.

Click Here To Start A Return

Q: How do I go about purchasing a Gift Certificate for Nine Line Apparel?

A: You can purchase a Gift Certificate anytime on our website right here! We will send the gift certificate to the email address that you provide as the “Recipient”. If you would like the Gift Certificate sent to you, enter your email address, and you can print it at home. These will be emailed immediately upon purchase.

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Need help with Returns or Exchanges?

Click Here To Start A Return

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